You might remember I talked about receiving our Guest Book from Shutterfly, which had arrived with a broken binding and an ink smear on one page. I’d been worried about it, because it was the first time I was using them—but what they say about their 100% Satisfaction Guarantee really is true. They shipped a replacement immediately—and they were cheerful about doing it. So if you have any concerns about using Shutterfly, don’t. They get my personal endorsement and, in fact, I have ordered several other things from them since and have been very pleased.
The Replacement Guest Book arrived February 4, 2012.